At Chrome Hearts Clothing, we want our customers to be satisfied with their purchases. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be accepted.
Eligibility for Returns
Returns may be accepted if:
- The item is unused, unworn, and in its original condition
- All original packaging, tags, and accessories are included
- The return request is made within the applicable return period
Items showing signs of wear, damage, or alteration may not be eligible for return.
Non-Returnable Items
Certain items may be non-returnable due to hygiene reasons, customization, or other limitations. These exceptions will be clearly communicated at the time of purchase.
Return Process
To request a return, please contact our support team with your order details. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless otherwise stated.
Refunds
Once the returned item is received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you wish to exchange an item, please contact us for availability and instructions. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately so we can assist you.
Contact Us
For questions regarding returns or refunds, please contact:
Chrome Hearts Clothing
Address: 37 Great Pulteney Street
London W1F 9NT, United Kingdom
Email: support@chromeheartsclothing.uk
Phone: +44 (929) 639-5829